Answers to your shipping, allergy and pricing questions... Plus anything else that may pop up!
How does it work?
Our mission here at The Innocent Baker is to give you all of the baking fun with none of the hassle.
That's why we send you tried and tested recipes, step-by step instructions and pre-measured, shelf-stable ingredients to make baking and clean up easy. We also include a surprise gift each month for your kitchen.
Do I need to be an expert baker to use The Box?
Not at all! The Innocent Baker Box is fun for all ages. There is no baking experience required (though it might make things a little easier).
Just follow the simple instructions on the recipe card provided and you should be baking like a pro in no time!
Will I know in advance what the recipe for each month is?
We like to have a little element of surprise to our boxes so we do not tell our subscribers in advance. We want you to get excited anticipating what you’ll bake next! Having said that, we will have a sneak peak on our website and social media to offer hints and keep you guessing!
What other ingredients will I need to have on hand?
Perishable items such as eggs, milk, cream and butter will need to be provided. We will send you a list of what you need in your shipping confirmation email.
Due to the carefully curated nature of our recipes, we cannot adjust our recipes and ingredients for allergies at this time. All of our ingredients are packaged in a facility that may contain nuts, wheat, dairy and other known allergens.
Will I need to commit to a whole year of boxes to subscribe?
No you won’t. We offer a convenient month to month option, three-month prepay and six-month prepay, which allows you the opportunity to try out the boxes without a long term commitment. Your subscription automatically renews each month so all you would need to do is to wait to get your box in the mail and start baking! To opt out of the following month’s order, just let us know in advance by sending an email to us at firstname.lastname@example.org by the 10th of the month.
When do I get charged for my order?
You are charged at the time the order is placed. Your box will be sent out during our shipping days.
How do I cancel my subscription?
We will be sorry to see you go! But if you have to cancel your subscription, simply send an email to us at email@example.com and we will be sure to stop the renewal on your subscription. You will still get any boxes still left over on your term sent to you. If you are on a month to month subscription term, please send us the cancellation request before the 10th of the month prior to the one you want cancelled, other wise the box for that month will be sent out.
For instance, if you don't want to receive the March box, please send us an email by the February 10th to cancel your order.
What happens if I do not receive my order or if some items are missing?
We always strive to make sure that you get your order quickly and in good condition. But we understand mistakes happen. We will do our very best to make it right. Please send the details to us at firstname.lastname@example.org. If your order is lost due to a wrong address provided to us however, you may not be eligible for a refund.
I’m ready to start baking! What do I need to do?
We are so happy you have decided to join the club! Just click on the Get Started button below to begin. Welcome to the family!
How much does shipping cost?
We offer a Canada-wide flat rate shipping fee of $9.
Where do you deliver?
We deliver all over Canada!
When do you ship out the boxes each month? We ship from the 4th – 7th of each month for that month.
Our baking box is a perfect gift for any occasion! Purchase an Innocent Baker subscription or a one-time box for a fun, hassle free baking experience any baking enthusiast would love. Simply click the link below!
Who should I email regarding press Inquiries and other unique opportunities?
We would love to hear from you! Please send all inquiries to: email@example.com.
Where can I get more information about your box?
We are always updating our website and our social media pages. Follow us on Instagram: @TheInnocentBaker and like our Facebook page: @TheInnocentBaker. Please visit our website often for tips, tricks and inspiration!